Outbidd Privacy Policy

1. INTRODUCTION

Outbidd, Inc. ("Outbidd," "we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction bid management platform and related services (the "Service").By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly
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‍Account Information:
- Name, email address, phone number
- Company name and business information
- Job title and professional details
- Billing and payment information
- Profile information and preferences

‍Project and Business Data:
- Construction project details and specifications
- Bid submissions and pricing information
- Cost codes and project timelines
- Contractor and vendor information
- Project documents, plans, and specifications
- Communication and correspondence within the platform
- RFI (Request for Information) submissions and responses

‍Support and Communication:
- Customer service inquiries and support tickets
- Feedback, surveys, and testimonials
- Communications with our team

2.2 Information We Collect Automatically

‍Usage Information:
- How you interact with our Service
- Features you use and frequency of use
- Time spent on different sections
- Actions taken within the platform

‍Technical Information:
- IP address and device identifiers
- Browser type and version
- Operating system and device information
- Log files and activity data
- Cookies and similar tracking technologies

‍Performance and Analytics:

- Platform performance metrics
- Error reports and system diagnostics
- User behavior patterns and preferences

2.3 Information from Third Parties

- Information from payment processors
- Data from integrated third-party services
- Business information from public sources
- Information from referral partners

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision and Operations
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- Provide, maintain, and improve our Service
- Process transactions and manage subscriptions
- Authenticate users and manage accounts
- Facilitate communication between users
- Generate reports and analytics
- Provide customer support and technical assistance

3.2 AI Development and Machine Learning

‍We use your information to develop and improve our artificial intelligence capabilities, including:
- Training machine learning models to analyze construction bids
- Developing algorithms for cost estimation and risk assessment
- Creating pattern recognition systems for bid anomaly detection
- Improving automated data extraction and processing
- Enhancing predictive analytics for construction costs
- Building benchmarking and comparative analysis tools

Data Processing for AI:
- We aggregate and anonymize data when possible for AI training
- We may combine your data with other users' data to improve model accuracy
- We analyze historical bid patterns to enhance future predictions
- We use project data to develop regional cost variance models

3.3 Business Intelligence and Analytics
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- Analyze market trends in construction bidding
- Generate industry insights and benchmarks
- Improve platform features and user experience
- Develop new product offerings and services

3.4 Communication and Marketing

- Send service-related notifications and updates
- Provide important account and billing information
- Share product updates and new features
- Send marketing communications (with your consent)
- Conduct surveys and gather feedback

3.5 Legal and Compliance
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- Comply with legal obligations and regulations
- Protect against fraud and unauthorized access
- Enforce our Terms of Service
- Respond to legal requests and court orders

4. HOW WE SHARE YOUR INFORMATION

4.1 Within the Platform

- With other users as necessary for project collaboration
- Between team members within your organization
- With contractors and vendors you invite to projects
- As part of bid submissions and project communications

4.2 Service Providers and Partners

- We may share information with trusted third parties who assist us in operating our business:
- Cloud hosting and infrastructure providers
- Payment processing companies
- Customer support and communication tools
- Analytics and performance monitoring services
- Security and fraud prevention services

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, safety, or the rights and safety of others.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, including:

- Industry trends and market analysis
- Benchmarking data and statistics
- Research and development insights
- Public reports and case studies

5. DATA RETENTION

5.1 Active Accounts

We retain your information for as long as your account is active and as needed to provide our services.

5.2 Account Termination
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After account termination, we may retain certain information for:
- Legal compliance and regulatory requirements
- Fraud prevention and security purposes
- Resolving disputes and enforcing agreements
- Improving our AI models and services (in anonymized form)
- Business records and analytics

5.3 Retention Periods

- Account information: Retained for 7 years after account closure
- Project data: Retained for 10 years for historical analysis
- Payment information: Retained as required by financial regulations
- Communication records: Retained for 3 years after last interaction
- AI training data: Retained indefinitely in anonymized form

6. DATA SECURITY

6.1 Security Measures

We implement comprehensive security measures to protect your information:
- Industry-standard encryption for data in transit and at rest
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Secure data centers with physical and digital safeguards

6.2 Construction Industry Security

Given the sensitive nature of construction bid information, we implement additional protections:
- Role-based access controls for project data
- Audit trails for all data access and modifications
- Secure document storage and transmission
- Competitive bid information isolation

6.3 Incident Response

In the event of a data breach, we will:
- Promptly investigate and contain the incident
- Notify affected users as required by law
- Cooperate with regulatory authorities
- Take steps to prevent future incidents

7. YOUR PRIVACY RIGHTS

7.1 Access and Portability
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- Request access to your personal information
- Obtain a copy of your data in a portable format
- Review how your information is being used

7.2 Correction and Updates

- Update or correct inaccurate information
- Modify your account preferences and settings
- Change communication preferences

7.3 Deletion and Restriction
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- Request deletion of your personal information (subject to legal and business requirements)
- Restrict certain uses of your information
- Object to processing for specific purposes

7.4 Marketing Communications

- Opt out of marketing emails and communications
- Manage notification preferences
- Control promotional content delivery

7.5 Exercising Your Rights

To exercise these rights, contact us at support@outbidd.com. We will respond to requests within 30 days and may require identity verification.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies

We use various types of cookies and similar technologies:

‍Essential cookies: Required for basic platform functionality
‍Performance cookies: Help us analyze usage and improve performance
‍Functionality cookies: Remember your preferences and settings
‍Analytics cookies: Provide insights into user behavior and platform usage

8.2 Cookie Management

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

8.3 Third-Party Analytics

We use third-party analytics services (such as Google Analytics) to understand platform usage and improve our services.

9. CHILDREN'S PRIVACY

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. CALIFORNIA PRIVACY RIGHTS

10.1 CCPA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights

10.2 "Do Not Sell" Notice

We do not sell personal information as defined by the CCPA. However, we may share information for business purposes as described in this Privacy Policy.

11. UPDATES TO THIS PRIVACY POLICY

11.1 Policy Changes
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We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:
- Email notifications to your registered address
- Prominent notices on our platform
- Updates to the "Last Updated" date

11.2 Continued Use
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Your continued use of our Service after policy updates constitutes acceptance of the revised Privacy Policy.

12. CONTACT INFORMATION

12.1 Privacy Questions
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If you have questions about this Privacy Policy or our privacy practices, contact us at:

Outbidd, Inc.
Email: support@outbidd.com
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12.2 Response Time
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We will respond to privacy inquiries within 30 days of receipt.

This Privacy Policy is effective as of the date last updated and applies to all users of the Outbidd Service.